CoachRoyce
Privacy Policy
This policy explains what information we collect, how we use it, and the choices available to you.
Last updated:
Overview
Who We Are
CoachRoyce is a practice of Criterion Capital, LLC, a Colorado limited liability company. In this Privacy Policy, “CoachRoyce,” “we,” “us,” and “our” refer to Criterion Capital, LLC in connection with the CoachRoyce website and services.
This Privacy Policy applies to information collected through coachroyce.com, our website forms, and communications initiated through the website.
Separate agreements may govern information collected after you become a coaching client. When another agreement provides greater protection or more specific terms, that agreement will control with respect to the applicable coaching relationship.
Information We Collect
Information You Provide
We may collect information that you voluntarily provide when you contact us, complete a preliminary assessment, communicate with us, or request information about a coaching program.
This information may include:
- Name and contact information
- Email address and telephone number
- General location and whether coaching will be local or remote
- Age, height, weight, and general physical condition
- Fitness history, current activity, and training experience
- Health, mobility, injury, recovery, and lifestyle considerations
- Fitness, performance, vitality, and body-composition objectives
- Scheduling needs and preferred level of coaching support
- Questions, concerns, and other information included in your message
Information Collected Automatically
When you visit the website, we and our service providers may automatically collect limited technical and usage information, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages viewed and links selected
- Referring website or source
- Date, time, and approximate duration of a visit
- Cookie, analytics, security, and similar technical information
Health and Fitness Information
Sensitive Personal Information
The preliminary assessment may request information concerning your health, physical condition, injuries, mobility, body composition, fitness history, and performance objectives.
We use this information to evaluate whether a CoachRoyce program may be appropriate, prepare for a conversation with you, and, when you become a client, help design and administer your coaching program.
We do not use health and fitness information submitted through our forms for targeted advertising, and we do not sell that information.
Where applicable law requires consent to process sensitive personal information, we will request that consent at or before collection. You may withdraw consent by contacting us, subject to legal, safety, recordkeeping, and contractual requirements.
Please Do Not Submit Unrequested Medical Information
The website forms are not intended for medical records, laboratory results, diagnostic reports, prescription records, insurance identifiers, Social Security numbers, payment-card information, or other information that the form does not specifically request.
CoachRoyce does not represent that ordinary website forms or email are designed for HIPAA-regulated communications. Do not use the website to communicate an emergency or information that requires immediate medical attention.
How Information Is Used
Our Uses of Personal Information
We may use personal information to:
- Respond to questions and contact requests
- Review preliminary assessments
- Evaluate whether a coaching relationship may be appropriate
- Schedule and prepare for discovery conversations
- Develop, administer, and adjust coaching services
- Provide training, nutrition, recovery, and accountability support
- Maintain business and client records
- Operate, secure, troubleshoot, and improve the website
- Measure general website usage and performance
- Prevent fraud, misuse, unauthorized access, and security incidents
- Comply with legal, regulatory, tax, and contractual obligations
- Protect our rights, users, clients, and business
Communications
When you contact us, we may reply by email, telephone, or another method you provide. These communications may include information about your inquiry, consultation, assessment, or potential coaching relationship.
We will send marketing communications only when permitted by law. You may unsubscribe from marketing email using the instructions included in the message or by contacting us.
Information Sharing
When Information May Be Disclosed
We do not sell personal information for money. We may disclose information in the following limited circumstances.
Service Providers
We may provide information to companies that support our website and operations, such as:
- Website hosting and maintenance providers
- Form-processing and email providers
- Analytics and website-performance providers
- Security, spam-prevention, and fraud-prevention services
- Cloud collaboration and document-management providers
- Scheduling, communication, and coaching-platform providers
- Payment and accounting providers when applicable
- Professional advisers, including legal and accounting advisers
These providers receive information only as reasonably necessary to perform services for us and are expected to handle it appropriately.
Google reCAPTCHA
Some website forms may use Google reCAPTCHA to reduce automated submissions and abuse. Google may collect device, browser, and interaction information when reCAPTCHA is used, subject to Google’s own terms and privacy practices.
Legal and Protective Disclosures
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with law, legal process, or a valid governmental request
- Investigate or prevent fraud, abuse, or security threats
- Protect the safety, rights, and property of CoachRoyce or others
- Establish, exercise, or defend legal claims
Business Transactions
Information may be disclosed as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal requirements.
With Your Direction or Consent
We may disclose information to another person or organization when you direct us to do so or give us permission.
Retention and Protection
How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, evaluating prospective engagements, administering client relationships, maintaining business records, resolving disputes, and complying with legal obligations.
Retention periods may vary according to the type of information, the nature of the relationship, legal requirements, and legitimate business needs.
Information Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
No website, email system, transmission method, or storage system can be guaranteed to be completely secure. You should use care when deciding what information to transmit electronically.
Your Choices
Privacy Rights and Requests
Depending on your location and applicable law, you may have the right to request:
- Confirmation that we process your personal information
- Access to personal information associated with you
- Correction of inaccurate personal information
- Deletion of certain personal information
- A portable copy of certain information you provided
- Withdrawal of consent where processing depends on consent
- An opt-out from qualifying sales, targeted advertising, or certain profiling
We do not discriminate against individuals for exercising applicable privacy rights.
Submitting a Request
Send requests to coachroyce@criterioncapital.com with the subject line Privacy Request.
Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request. We will use verification information only for that purpose.
An authorized agent may submit a request where permitted by law. We may ask for proof of authorization and identity.
Appeals
If applicable law gives you the right to appeal a decision concerning your privacy request, you may submit an appeal to the same email address with the subject line Privacy Appeal.
Some information may be exempt from a request or may need to be retained for legal, safety, fraud-prevention, recordkeeping, or contractual reasons.
Children’s Privacy
Information About Minors
The website and online forms are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.
A parent or legal guardian must contact us directly regarding any services for a minor. A minor should not complete the website forms independently.
If you believe a child has submitted personal information without appropriate authorization, contact us so that we can investigate and take appropriate action.
Other Services
Third-Party Websites and Platforms
The website may link to social networks, coaching platforms, applications, or other third-party websites. We do not control the privacy, security, or content practices of those third parties.
Information you provide directly to another service is governed by that service’s own terms and privacy notice.
Location
United States Processing
CoachRoyce is based in the United States. Information submitted through the website may be stored and processed in the United States and in other locations where our service providers operate.
Policy Updates
Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our practices, services, technology, or legal obligations.
The revised version will be posted on this page with an updated “Last updated” date. Material changes may be communicated through an additional notice when appropriate.
Contact
Questions and Privacy Requests
CoachRoyce
A practice of Criterion Capital, LLC
Email: coachroyce@criterioncapital.com
Mailing address:
6938 S Hill Street Littleton, CO 80120